Refund and Returns Policy

Smoky Mountain Company Refund and Returns Policy

At Smoky Mountain Company, we are committed to providing our customers with the highest quality products and services. However, we understand that sometimes circumstances may arise that require a refund or return. This policy outlines the procedures for refunds and returns for products purchased from Smoky Mountain Company.

Refund Policy

If you are not completely satisfied with your purchase, you may request a full refund within 30 days of purchase, provided that the product is in its original condition and packaging. We will issue a refund to your original payment method.

To initiate a refund, please contact our customer support team at contact us. Please provide your order number and a brief explanation of the reason for the refund request. Our customer support team will review your request and provide further instructions.

Return Policy

If you received a damaged or defective product, we will replace it with a new product at no cost to you. To initiate a return, please contact our customer support team at [insert contact information, e.g. email address or phone number]. Please provide your order number and a brief explanation of the issue. Our customer support team will review your request and provide further instructions.

If you would like to return a product for any other reason, please contact our customer support team at [insert contact information, e.g. email address or phone number]. Please provide your order number and a brief explanation of the reason for the return request. Our customer support team will review your request and provide further instructions.

Shipping and handling fees are non-refundable. You will be responsible for all shipping costs associated with a return, unless the product is damaged or defective.

Smoky Mountain Company reserves the right to refuse a refund or return if the product is not in its original condition or if the product has been used or damaged.

This Refund and Returns Policy is subject to change without notice.

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at contact us.